111 Emergency Calling Information

IMPORTANT: RBI, Wireless, and Fibre VoIP services do not work in the event of a power cut.

This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.

Make sure you have another way to access 111 in an emergency.

We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.

Vulnerable Consumers

If you're an Amuri.Net account holder where we provide you with a landline service where either you or someone in your household needs to contact 111 services on your landline for

medical

disability

or security reasons

Amuri.Net will provide at no cost to eligible customers a suitable device to contact 111 in the event of a power cut.

To apply you'll need to download and complete a Vulnerable Consumer Form below.

Under the 111 code, provided you meet the requirements we cannot deny or cease the supply of a residential landline service based on the knowledge.

or suspicion that you or someone in your household may become, a vulnerable consumer.

Amuri.Net only provides landline

To apply or for more information download our vulnerable.pdf

The code is avaliable here Commission-111-Contact-Code-2024-26-June-2024.pdf

If you have a dispute around the 111 code you can make a complaints to Email Amuri.Net or the Commerce Commission contact-form