Please ensure all power and data cables are firmly plugged into your Amuri supplied devices, and antenna tightly screwed on where appropriate. Also power cycle your equipment by switching off at the wall or removing power for 30 seconds.

Most devices have a switch, hotkey or menu setting to enable or disable wifi. Please ensure this is enabled or turned on. Also check your wifi router is turned on, this may also need to be turned off then turned back on.

203.99.132.200 and 203.99.133.200

We have many customers on our network. Our wireless network is built with VoIP in mind - we use methods and techniques to minimise latency and jitter.

Incoming Mail Server - mail.amuri.net
IMAP (recommended - retains email on server)
Port 993 - this is the port you need to use if you want to connect using IMAP securely
Port 143 - this is the default IMAP non-encrypted port

POP3 (removes email from server)
Port 995 - this is the port you need to use if you want to connect using POP3 securely
Port 110 - this is the default POP3 non-encrypted port

Outgoing Mail Server - smtp.amuri.net
SMTP
Port 465 - this is the port used if you want to send messages using SMTP securely
Port 25 - this is the default SMTP non-encrypted port

Yes of course.

Yes absolutely please just call us to arrange your new plan for the next billing cycle.

If you do go over your allocated data cap you will be charged in blocks as follows

Fibre Excess Data is charged at $5.00 per 10GB - $15.00 per 50GB - $25.00 per 100GB - $50.00 per 250GB and $75.00 per 500GB
Wireless Excess Data is charged at $0.50 cents per GB / 10GB = $5.00
RBI Excess Data is charged at $1.30 cents per GB / 10GB = $13.00

Calls May Be Recorded For Training And Quality Purposes

It's a competitive world and providing excellent customer service is paramount to Amuri.Net. The recording and monitoring of our calls is the best way to train and coach staff on how to handle telephone calls and customer enquiries effectively.

IMPORTANT: RBI, Wireless, and Fibre VoIP services do not work in the event of a power cut.

This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.

Make sure you have another way to access 111 in an emergency.

We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.

Vulnerable Consumers

If you're an Amuri.Net account holder where we provide you with a landline service where either you or someone in your household needs to contact 111 services on your landline for

medical

disability

or security reasons

Amuri.Net will provide at no cost to eligible customers a suitable device to contact 111 in the event of a power cut.

To apply you'll need to download and complete a Vulnerable Consumer Form below.

Under the 111 code, provided you meet the requirements we cannot deny or cease the supply of a residential landline service based on the knowledge.

or suspicion that you or someone in your household may become, a vulnerable consumer.

Amuri.Net only provides landline

To apply or for more information visit https://amuri.net/vulnerable.pdf

The code is avaliable here https://comcom.govt.nz/__data/assets/pdf_file/0025/356650/Commission-111-Contact-Code-2024-26-June-2024.pdf

If you have a dispute around the 111 code you can make a complaints to Email Amuri.Net or the Commerce Commission contact-form