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Hi Amuri.Net Customers,

We continue to monitor the rapidly evolving COVID-19 situation very closely and have put measures in place to help keep our team and customers protected.

We have a multi-skilled and cross-functional team covering all areas of the business. The team is managing steps to preserve the continuity of service to Amuri.Net customers.

The health, safety and wellbeing of our workforce and customers is and will always be, our top priority.

Contact Us

How can we help?

We look forward to hearing from you.

  • Ltd.
    P.O. Box 155
    Culverden 7345

  • 0800 002643

Frequently Asked Questions

Currently New Service Are Unavailable

Go Phone Plan:

  • $20.00 per month including gst
  • 1 Local Number (you can bring your own number with you)
  • 1500 Free Minutes
  • Mobile calls cost $0.37 per minute including gst

  • Andorra, Argentina, Australia
  • Brazil, Brunei
  • Canada, Chile, China, Czech Republic
  • Denmark
  • Estonia
  • France
  • Germany, Guadeloupe (French), Guam, Guiana (French)
  • Hong Kong
  • Iceland, India, Ireland (Republic), Israel, Italy
  • Japan
  • Korea (Sth)
  • Malaysia, Malta, Martinique, Mexico, Mongolia
  • New Zealand, Norway
  • Peru, Poland Portugal, Puerto Rico
  • Romania
  • Singapore, Slovak Republic, Sweden, Switzerland
  • Taiwan
  • United Kingdom, USA
  • Vatican City, Venezuela, Virgin Islands (USA)

Low (0.3 GB per hour)

    Medium (SD: 0.7 GB per hour)

      High (Best video quality - up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)

        Auto (Adjusts automatically to deliver the highest possible quality - based on your current Internet connection speed)

          To select a setting that works best for your Internet plan - navigate to the Your Netflix Account page and select Playback settings in the Your Profile section. It can take up to 8 hours for these changes to take effect. Restricting data usage may effect video quality while watching Netflix

Please ensure all power and data cables are firmly plugged into your Amuri supplied devices, and antenna tightly screwed on where appropriate. Also power cycle your equipment by switching off at the wall or removing power for 30 seconds.

Most devices have a switch, hotkey or menu setting to enable or disable wifi. Please ensure this is enabled or turned on. Also check your wifi router is turned on, this may also need to be turned off then turned back on. and

We have many customers on our network. Our wireless network is built with VoIP in mind - we use methods and techniques to minimise latency and jitter.

Incoming Mail Server -
IMAP (recommended - retains email on server)
Port 993 - this is the port you need to use if you want to connect using IMAP securely
Port 143 - this is the default IMAP non-encrypted port

POP3 (removes email from server)
Port 995 - this is the port you need to use if you want to connect using POP3 securely
Port 110 - this is the default POP3 non-encrypted port

Outgoing Mail Server -
Port 465 - this is the port used if you want to send messages using SMTP securely
Port 25 - this is the default SMTP non-encrypted port

Yes absolutely please just call us to arrange your new plan for the next billing cycle.

If you do go over your allocated data cap you will be charged in blocks as follows

Fibre Excess Data is charged at $5.00 per 10GB - $15.00 per 50GB - $25.00 per 100GB - $50.00 per 250GB and $75.00 per 500GB
Wireless Excess Data is charged at $0.50 cents per GB / 10GB = $5.00
RBI Excess Data is charged at $1.30 cents per GB / 10GB = $13.00

Calls May Be Recorded For Training And Quality Purposes

    It's a competitive world and providing excellent customer service is paramount to Amuri.Net. The recording and monitoring of our calls is the best way to train and coach staff on how to handle telephone calls and customer enquiries effectively.

IMPORTANT: RBI, Wireless, and Fibre VoIP services do not work in the event of a power cut.

This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.

Make sure you have another way to access 111 in an emergency.

We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as an uninterruptible power supply (UPS) to keep you connected.

Vulnerable Consumers

If you're an Amuri.Net account holder and either you or someone in your household needs to contact 111 services on your landline for medical, disability, or security reasons, Amuri.Net will provide eligible customers a suitable device to contact 111 in the event of a power cut. To apply you'll need to download and complete a Vulnerable Consumer Form after you have submitted your order.

For more information visit

For services that are subject to our Fair Use Policy

We may apply our Fair Use Policy where in our reasonable opinion your usage of our Services is excessive and/or unreasonable as detailed in this paragraph

We have developed our Fair Use Policy by reference to average customer profiles and estimated customer usage of our Services.

If your usage of our Services materially exceeds estimated use patterns over any month or is inconsistent with normal usage patterns, then your usage will be excessive and/or unreasonable.

If your usage is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy.

We may then request that you stop or alter your usage to come within our Fair Use Policy.

If your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage; suspend, modify or restrict your use of the Services or withdraw your access to the Services.

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