COVID-19 Government websites - Please click here for essential businesses to remain open during the lockdown period

Hi Amuri.Net Customers,

We continue to monitor the rapidly evolving COVID-19 situation very closely and have put measures in place to help keep our team and customers protected.

We have a multi-skilled and cross-functional team covering all areas of the business. The team is managing steps to preserve the continuity of service to Amuri.Net customers.

The health, safety and wellbeing of our workforce and customers is and will always be, our top priority.

The Ministry of Business, Innovation and Employment

(as lead Government agency for all communications matters) has provided the industry clear additional guidance on what connection activity is permitted under the Alert Level 4 lockdown protocols. We have revised our connection prioritisation in accordance with MBIE’s expectations.

The revised prioritisation criteria are:

Providers of essential services; or

Entities supporting essential services; or

Staff of essential services or entities supporting essential services; or

Any other customer that does not have an existing home/business internet connection, including vulnerable persons or a home identified by the Ministry of Education requires a connection.

This means all connections where a customer is shifting to Amuri.Net from an alternative broadband technology for customers in category 4 will be deferred until the Alert Level is reduced.

What is defined as an essential service?

Essential services are limited to those listed on the covid-19 Government website for essential businesses to remain open during the lockdown period. This includes staff of those essential businesses as well as entities (and their staff) supporting those businesses.

- Please click here for essential businesses to remain open during the lockdown period

Amuri.Net RBI Customers,

RBI Wholesale has advised that from 12:00am to 9:00am they will be zero-rating RBI usage each day. This will remain in place until the end of June 2020.

Amuri.Net have edited the backend of the database to reflect zero-rate - (We have chosen 1024GB as we need to put a number in there for or systems to pick it up) and will change back to there original state when RBI Wholesale changes the policy.

Why can’t you offer me unlimited data during the daytime?

Your Rural Broadband runs over a mobile network which is shared by many users in your area. Normally, these networks are more than capable of handling all the usual household data requirements of all the customers you share your network with.

We would love to offer unlimited data to our rural customers during the day - but the rural network you use has a limited data supply and is simply not built for the hugely increased capacity we’re experiencing at the moment. If we lifted the caps, it would degrade the experience for all existing users.

What is Amuri.Net doing to help me?

We know that in these difficult times you want to be able to keep in touch with family and friends, work from home and keep your business running. So we’ve got some great tips below to make sure you’ve got sufficient data to do this.

Until the end of June 2020 we are offering unlimited data to our RBI customers in the low-peak time period from midnight to 9am. This will allow you to download Netflix or entertainment content at low-peak times ready for viewing the next day during high-peak.

Here are some tips for saving data:

Download software upgrades during the free data period.

Keep an eye on your usage allowance

Close down apps on your phone when it’s connected to the WiFi so they don't keep using data in the background.

Turn off automatic software updates on your mobile phone.

Restrict iTunes and App Store downloads.

Review all electronic devices that are connected via WiFi or connected to your RBI Broadband device.

PlayStation and Xbox game updates consume a lot of data so turn off automatic updates.

Video content does too, so download overnight taking advantage of your new unlimited data times, then reduce the format to SD (standard definition). This includes YouTube, Netflix and VodafoneTV.

Listen to downloaded music rather than streaming on Spotify and Apple Music.

Change WiFi passwords to protect your usage.

We appreciate that these are challenging times and that connectivity is more important than ever right now. We hope that these tips will help you in managing your data.

As a reminder Amuri.Net reserves the right to apply a Traffic Management Policy, to improve the overall performance and experience among our customers, and to protect our network

If you have any questions please give us a call..

Amuri.Net Wireless Customers

Keep an eye on your usage allowance

Close down apps on your phone when it’s connected to the WiFi so they don't keep using data in the background.

Turn off automatic software updates on your mobile phone.

Restrict iTunes and App Store downloads.

Review all electronic devices that are connected via WiFi or connected to your Amuri.Net Wireless Broadband device.

PlayStation and Xbox game updates consume a lot of data so turn off automatic updates.

Video content does too, reduce the format to SD (standard definition). This includes YouTube, Netflix and VodafoneTV.

Listen to downloaded music rather than streaming on Spotify and Apple Music.

Change WiFi passwords to protect your usage.

We appreciate that these are challenging times and that connectivity is more important than ever right now. We hope that these tips will help you in managing your data.

As a reminder Amuri.Net reserves the right to apply a Traffic Management Policy, to improve the overall performance and experience among our customers, and to protect our network

If you have any questions please give us a call..

Amuri.Net Webmail Customers

Due to the high volume of cyber attacks that Amuri.Net is receiving via the webmail portal we have unfortunately had to turn off this service.

The mail server is under constant attack with brute force login attempts and also getting compromised when users give away passwords for their mail account via phishing emails. You have most likely seen a phishing email, they are the one that say your mail box quoter is exceeded or verify your details. Our mail filtering and spam blocking is removing thousands of spam and phishing emails every day and we are constantly having to adapt how to block them.

With only a few users using webmail and it being the source of the last few major attacks on the mail server we have been left with no option but to close this handy way of sending email.

We are asking our customers who are using this service to set up and use a mail program or app (for mobile users). For example, Mac users can use the default Mail program. The Windows version also called Mail or download Thunderbird, this also a popular email program, for help setting up please follow the links provided.

- - -

To set this up please use the following settings

Incoming Mail Server - mail.amuri.net

IMAP (recommended - retains email on server)

Port 993 - this is the port you need to use if you want to connect using IMAP securely

Port 143 - this is the default IMAP non-encrypted port

- - -

POP3 (removes email from server)

Port 995 - this is the port you need to use if you want to connect using POP3 securely

Port 110 - this is the default POP3 non-encrypted port

- - -

Outgoing Mail Server - smtp.amuri.net

SMTP

Port 465 - this is the port used if you want to send messages using SMTP securely

Port 25 - this is the default SMTP non-encrypted port

- - -

The username and password are the same as you use now, on the portal.

- - -

If you are traveling overseas we suggest getting a Gmail, Yahoo or Hotmail email account if you need to send and receive emails. You can still receive your amuri.net email while over seas on your device just not send them via the amuri.net server.

Contact Us

How can we help?

We look forward to hearing from you.

  • Amuri.net Ltd.
    P.O. Box 155
    Culverden 7345

  • 0800 002643

Frequently Asked Questions

Currently New Service Are Unavailable

Go Phone Plan:

  • $20.00 per month including gst
  • 1 Local Number (you can bring your own number with you)
  • 1500 Free Minutes
  • Mobile calls cost $0.37 per minute including gst

  • Andorra, Argentina, Australia
  • Brazil, Brunei
  • Canada, Chile, China, Czech Republic
  • Denmark
  • Estonia
  • France
  • Germany, Guadeloupe (French), Guam, Guiana (French)
  • Hong Kong
  • Iceland, India, Ireland (Republic), Israel, Italy
  • Japan
  • Korea (Sth)
  • Malaysia, Malta, Martinique, Mexico, Mongolia
  • New Zealand, Norway
  • Peru, Poland Portugal, Puerto Rico
  • Romania
  • Singapore, Slovak Republic, Sweden, Switzerland
  • Taiwan
  • United Kingdom, USA
  • Vatican City, Venezuela, Virgin Islands (USA)

Low (0.3 GB per hour)

    Medium (SD: 0.7 GB per hour)

      High (Best video quality - up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)

        Auto (Adjusts automatically to deliver the highest possible quality - based on your current Internet connection speed)

          To select a setting that works best for your Internet plan - navigate to the Your Netflix Account page and select Playback settings in the Your Profile section. It can take up to 8 hours for these changes to take effect. Restricting data usage may effect video quality while watching Netflix

Please ensure all power and data cables are firmly plugged into your Amuri supplied devices, and antenna tightly screwed on where appropriate. Also power cycle your equipment by switching off at the wall or removing power for 30 seconds.

Most devices have a switch, hotkey or menu setting to enable or disable wifi. Please ensure this is enabled or turned on. Also check your wifi router is turned on, this may also need to be turned off then turned back on.

203.99.132.200 and 203.99.133.200

We have many customers on our network. Our wireless network is built with VoIP in mind - we use methods and techniques to minimise latency and jitter.

Incoming Mail Server - mail.amuri.net
IMAP (recommended - retains email on server)
Port 993 - this is the port you need to use if you want to connect using IMAP securely
Port 143 - this is the default IMAP non-encrypted port

POP3 (removes email from server)
Port 995 - this is the port you need to use if you want to connect using POP3 securely
Port 110 - this is the default POP3 non-encrypted port

Outgoing Mail Server - smtp.amuri.net
SMTP
Port 465 - this is the port used if you want to send messages using SMTP securely
Port 25 - this is the default SMTP non-encrypted port

Yes absolutely please just call us to arrange your new plan for the next billing cycle.

If you do go over your allocated data cap you will be charged in blocks as follows

Fibre Excess Data is charged at $5.00 per 10GB - $15.00 per 50GB - $25.00 per 100GB - $50.00 per 250GB and $75.00 per 500GB
Wireless Excess Data is charged at $0.80 cents per GB / 10GB = $8.00
RBI Excess Data is charged at $1.60 cents per GB / 10GB = $16.00

Calls May Be Recorded For Training And Quality Purposes

    It's a competitive world and providing excellent customer service is paramount to Amuri.Net. The recording and monitoring of our calls is the best way to train and coach staff on how to handle telephone calls and customer enquiries effectively.

For services that are subject to our Fair Use Policy

We may apply our Fair Use Policy where in our reasonable opinion your usage of our Services is excessive and/or unreasonable as detailed in this paragraph

We have developed our Fair Use Policy by reference to average customer profiles and estimated customer usage of our Services.

If your usage of our Services materially exceeds estimated use patterns over any month or is inconsistent with normal usage patterns, then your usage will be excessive and/or unreasonable.

If your usage is excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Use Policy.

We may then request that you stop or alter your usage to come within our Fair Use Policy.

If your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice, apply charges to your account for the excessive and/or unreasonable element of your usage; suspend, modify or restrict your use of the Services or withdraw your access to the Services.

© Copyright 2020 Amuri.net

Contact Us